• We strive to deliver your order at the earliest. However, please allow approximately 7-10 business days for delivery.

• We value your trust and ensure a hassle-free shopping experience. Below are our policies for returns and cancellations of products purchased on tejhastex.com.

• Returns are accepted only for products with manufacturing defects.
• Customers must raise a return request within 48 hours of receiving the product by contacting our customer support via email or phone.
• Attach clear images of the defective product while making the request.
• Upon approval, the product must be shipped to our designated address within 7 business days.
• Our Quality Check (QC) team will inspect the returned item and determine its eligibility for return or exchange.
• If the product fails QC, it will be sent back to the customer, and shipping charges must be borne by the customer.
• Returned products must be in unused condition, with original packaging, tags, and invoice intact.
• In-store returns are not allowed. Exchanges will be processed online only.
• The customer must mention their name, order number, and mobile number on the return package.
• If the product is deemed ineligible for return, the customer will be notified via their registered email or phone.

• If there are issues like damage, color variation, or length discrepancy, please initiate a return request within 24-48 hours of delivery.
• Ensure to record a clear video while unboxing, as it helps in processing your return request efficiently.

• Contact Number: +91 88706 65537
• Email: vnchithira@gmail.com
• Return Address: W.No:17, 5K Car Care(opp), Kadayampatti Road, Puliyampatti, Elampillai, Salem(DT) - 637502

• Product details (color, weight, size, embellishments, etc.) on our website are approximate.
• Return requests based on minor variations in these attributes will not be accepted.
• Products with beaded embroidery and sequins may experience slight shedding even with careful handling—this is not a defect.
• Color variation of up to 20% may occur due to display settings, lighting conditions, and monitor resolutions.
• If you wish to verify the product details before purchase, contact us at +91 88706 65537.

• Orders cannot be canceled once they are processed or approved.
• If there are stock or technical issues, Tejhas Tex reserves the right to cancel the order and issue a refund.
• To request cancellation before order approval, email us at vnchithira@gmail.com with the subject line “Order Cancellation Request”.
• If an order is already approved, the cancellation request will not be processed.
• If an order is canceled within 24 hours or before dispatch, a store credit will be issued instead of a refund.

• Refunds are initiated within 7-10 working days after the returned product passes the QC process.
• Customers can check refund status via email or phone support.
• Refunds for payments made via Net Banking, Debit/Credit Cards, or UPI will reflect in the source account within 7-14 business days.